Refund Policy

Returns Policy

The consumer contracts regulations 2013 allows you to cancel your goods within 14 days of ordering or if  already dispatched within 14 days of delivery to you. Notification of cancellation must be given in writing to us at- info@thevirtualbathroomstore.co.uk 
Please include the following information
Order number • Items you wish to return • Photos of your items (condition & packaging)

The goods must be returned to us within a further 14 days of cancellation or delivery.

The cost for the return of the goods and liability for them will be the responsibility of the purchaser.

Provided, The goods are returned in a new unused and re-saleable condition in the original packaging your refund will be issued within 14 working days. Subject to the following :-

Goods that have been used, installed or damaged during installation or had any Manufacturers seals or similar packaging removed will not be considered as resalable, nor will any goods that have been unpacked and trial or test fitted.

goods that have been opened or removed from the original packaging will be sent to our suppliers for inspection and report and if accepted by them a refund will be issued to you. Please allow up to 14 working days for this. Some suppliers will make a repackaging and re-stocking charge if required to return goods to an as new resalable condition. This will be deducted from any refund agreed.

Opened shower enclosures, shower doors, bath panels or toilet seats cannot be returned unless they have been
confirmed as faulty. This is due to health and safety and repackaging restraints which render the items non-transportable and not in a resalable condition.

This right of cancellation does not apply where goods are specifically made to your specification, personalised at your request or specially ordered by us on your behalf. Goods sold on a trade supply basis are not returnable.

You will be responsible for arranging the return and all costs associated with the return. If items are damaged during transit back to us it is your responsibility to claim for damages from the delivery company used.
We are unable to accept goods returned to us in person.

Goods that are not accepted for credit or refund will be available for return to you for 30 days after which they will be disposed of

Your Statutory Rights Are Not Affected by any of these terms.